Accelerated multi-organization conflict resolution

Research output: Contribution to journalArticle

10 Citations (Scopus)
40 Downloads (Pure)

Abstract

In this paper, we discuss two situations where two organizations with different aims recognized the dysfunctionality of their relationship. In each of these cases, which were long running (6–8 months), the organizations had worked hard to resolve this dysfunctionality, and conflict, by organizing off-site meetings designed to resolve the conflict. These 1-day meetings failed. Subsequently Group Support System workshops were used for 1 day workshops and in each case the conflict was essentially resolved within 55 min. The research reported in this paper seeks to answer the question: what happened in these cases that led to a resolution of the conflict in such a short time period, given other attempts had failed? Specifically the paper explores the impact of the GSS used to facilitate two organizations seeking to resolve a conflictual situation.

Original languageEnglish
Pages (from-to)901-922
Number of pages22
JournalGroup Decision and Negotiation
Volume25
Issue number5
Early online date17 Mar 2016
DOIs
Publication statusPublished - Sep 2016

Keywords

  • causal mapping
  • conflict resolution
  • group support systems
  • multi-organization

Cite this