Abstract
| Language | English |
|---|---|
| Pages | 323-337 |
| Number of pages | 14 |
| Journal | European Management Journal |
| Volume | 21 |
| Issue number | 3 |
| DOIs | |
| Publication status | Published - 2003 |
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Keywords
- total quality management
- performance evaluation
- quality management
- human resource management
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A TQM approach to HR performance evaluation. / Gennard, J.; Soltani, E.; Van Der Meer, R.B.; Williams, T.M.
In: European Management Journal, Vol. 21, No. 3, 2003, p. 323-337.Research output: Contribution to journal › Article
TY - JOUR
T1 - A TQM approach to HR performance evaluation
AU - Gennard, J.
AU - Soltani, E.
AU - Van Der Meer, R.B.
AU - Williams, T.M.
PY - 2003
Y1 - 2003
N2 - In contrast to previous research on HR performance evaluation in quality organisational environments, which is mainly confined to the literature and theory-based studies, this paper provides a partial answer to the question: 'what is a typical quality-oriented HR performance evaluation system'? In this study, an attempt is made to highlight the key generic criteria of a quality-driven HR performance evaluation system through a questionnaire survey of Scottish-based quality-driven organisations. It allows the reader to map the most important issues in HR performance evaluation in a quality management context. In addition, the study analyses the degree of effectiveness of the currently conducted HR performance evaluation in identifying training needs, employee motivation, improvement in future performance and overall performance of the organisation. Finally, suggestions are offered for moving towards a quality-based HR performance evaluation.
AB - In contrast to previous research on HR performance evaluation in quality organisational environments, which is mainly confined to the literature and theory-based studies, this paper provides a partial answer to the question: 'what is a typical quality-oriented HR performance evaluation system'? In this study, an attempt is made to highlight the key generic criteria of a quality-driven HR performance evaluation system through a questionnaire survey of Scottish-based quality-driven organisations. It allows the reader to map the most important issues in HR performance evaluation in a quality management context. In addition, the study analyses the degree of effectiveness of the currently conducted HR performance evaluation in identifying training needs, employee motivation, improvement in future performance and overall performance of the organisation. Finally, suggestions are offered for moving towards a quality-based HR performance evaluation.
KW - total quality management
KW - performance evaluation
KW - quality management
KW - human resource management
UR - http://dx.doi.org/10.1016/S0263-2373(03)00052-5
U2 - 10.1016/S0263-2373(03)00052-5
DO - 10.1016/S0263-2373(03)00052-5
M3 - Article
VL - 21
SP - 323
EP - 337
JO - European Management Journal
T2 - European Management Journal
JF - European Management Journal
SN - 0263-2373
IS - 3
ER -