Potential benefits have made remanufacturing attractive over the last decade. Nevertheless, the complexity and uncertainties associated with the process of managing returned products make remanufacturing challenging. Since this process involves enormous decision-making practices, various methods/techniques have been developed. This review is to specify the current challenges and opportunities for decision-making in remanufacturing. To achieve this, we perform a systematic review over decision-making in remanufacturing by classifying decisions into different managerial levels and areas. Adopting a systematic approach which provides a repeatable, transparent and scientific process, 241 key articles have been identified following a multi-stage review process. Our review indicates that most studies focuses on strategic-level(48%) and tactical-level (34%)with only 5% focusing on operational-level and the rest on two levels(13%). Regarding decision-making methods, most studies propose mathematical models (60%) followed by analytical models (31%). Furthermore, only 36% of the studies address uncertainties in which stochastic approach is mostly applied. A total of 21 knowledge gaps are highlighted to direct future research work.
- decision making
- operations management