A study of managerial job satisfaction in Hong Kong's Chinese restaurants

Terry Lam, Tom Baum, Ray Pine

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34 Citations (Scopus)

Abstract

Presents the results of an empirical study of work motivation and job satisfaction among managers in Chinese restaurants in Hong Kong. The findings indicated that work environment, job itself, and rewards are critical factors in predicting managers' satisfaction in this specific catering sector. A significant relationship was found between job satisfaction and turnover intentions that has supported many studies in the discipline of social psychology. In addition, sectorial and cultural specificity is suggested to address the unique characteristic of the Hong Kong Chinese restaurant environment.
Original languageEnglish
Pages (from-to)35-42
Number of pages7
JournalInternational Journal of Contemporary Hospitality Management
Volume13
Issue number1
DOIs
Publication statusPublished - 2001

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Keywords

  • hong kong
  • job satisfaction
  • management
  • restaurants
  • employees
  • human resource management

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