TY - JOUR
T1 - A qualitative evaluation of general practitioners’ views on protocol-driven eReferral in Scotland
AU - Bouamrane, Matt-Mouley
AU - Mair, Frances S.
PY - 2014/4/9
Y1 - 2014/4/9
N2 - The ever increasing volume of referrals from primary care to specialist services is putting considerable pressure on resource-constrained health services while effective communication across fragmented services remains a substantial challenge. Previous studies have suggested that electronic referrals (eReferral) can bear important benefits for cross-organisational processes and patient care management. We conducted 25 semi-structured interviews and 1 focus group with primary care providers to elucidate General Practitioners’ (GPs) perspectives on information management processes in the patient pathway in NHSScotland, 1 focus group with members of the Scottish Electronic Patient Record programme and one interview with a senior architect of the Scottish Care Information national eReferral System (SCI Gateway). Using Normalisation Process Theory, we performed a qualitative analysis to elucidate GPs’ perspectives on eReferral to identify the factors which they felt either facilitated or hindered referral processes.
AB - The ever increasing volume of referrals from primary care to specialist services is putting considerable pressure on resource-constrained health services while effective communication across fragmented services remains a substantial challenge. Previous studies have suggested that electronic referrals (eReferral) can bear important benefits for cross-organisational processes and patient care management. We conducted 25 semi-structured interviews and 1 focus group with primary care providers to elucidate General Practitioners’ (GPs) perspectives on information management processes in the patient pathway in NHSScotland, 1 focus group with members of the Scottish Electronic Patient Record programme and one interview with a senior architect of the Scottish Care Information national eReferral System (SCI Gateway). Using Normalisation Process Theory, we performed a qualitative analysis to elucidate GPs’ perspectives on eReferral to identify the factors which they felt either facilitated or hindered referral processes.
KW - information systems
KW - medical informatics applications
KW - eReferral
UR - http://www.biomedcentral.com/1472-6947/14/30
U2 - 10.1186/1472-6947-14-30
DO - 10.1186/1472-6947-14-30
M3 - Article
SN - 1472-6947
VL - 14
JO - BMC Medical Informatics and Decision Making
JF - BMC Medical Informatics and Decision Making
M1 - 30
ER -
