A new labour aristocracy? aesthetic labour and routine interactive service

C. Warhurst; D.P. Nickson

doi:10.1177/0950017007082887

A new labour aristocracy? aesthetic labour and routine interactive service

C. Warhurst, D.P. Nickson

Work, Employment And Organisation

Research output: Contribution to journal › Article › peer-review

86 Citations (Scopus)

Abstract

A re-conceptualization of the work and employment of interactive service and the workers who inhabit these jobs is required, not least because routine interactive services will provide most job growth in the UK for the foreseeable future (Wilson et al., 2004). This article initiates that task, arguing that it can be understood by reference to aesthetic labour, which is creating a potential new labour aristocracy and a reconfiguration of the service encounter.

Original language	English
Pages (from-to)	785-798
Number of pages	13
Journal	Work, Employment and Society
Volume	21
Issue number	4
DOIs	https://doi.org/10.1177/0950017007082887
Publication status	Published - 2007

Keywords

aesthetic labour
interactive service
work
employment

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10.1177/0950017007082887

Cite this

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A new labour aristocracy? aesthetic labour and routine interactive service

Abstract

Keywords

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