A new labour aristocracy? aesthetic labour and routine interactive service

C. Warhurst, D.P. Nickson

Research output: Contribution to journalArticle

55 Citations (Scopus)


A re-conceptualization of the work and employment of interactive service and the workers who inhabit these jobs is required, not least because routine interactive services will provide most job growth in the UK for the foreseeable future (Wilson et al., 2004). This article initiates that task, arguing that it can be understood by reference to aesthetic labour, which is creating a potential new labour aristocracy and a reconfiguration of the service encounter.
Original languageEnglish
Pages (from-to)785-798
Number of pages13
JournalWork, Employment and Society
Issue number4
Publication statusPublished - 2007



  • aesthetic labour
  • interactive service
  • work
  • employment

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