@inproceedings{e35058edde2844458950f47b4780767b,
title = "A method for retrieval of tweets about hospital patient experience",
abstract = "Analysis of Twitter communications can capture data on hospital patient experience, and this will be more appropriate for hospital management and patient care because the data represent patients{\textquoteright} and carers{\textquoteright} experience about something as they happen. This paper reports on the development and testing of a semi-automatic method for retrieval of subsets of Twitter communications representing hospital patient experience on different topics and subtopics. Twelve main topics of discussions on patient experience have been identified. Furthermore, it has been demonstrated that it is possible to retrieve tweets on most of the topics by using pre-defined search strings comprising various terms that represent a given topic.",
keywords = "information retrieval, patient experience, social media, twitter analysis",
author = "Julie Walters and Gobinda Chowdhury",
year = "2018",
month = nov,
day = "15",
doi = "10.1007/978-3-030-04257-8_11",
language = "English",
isbn = "9783030042561",
series = "Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)",
publisher = "Springer-Verlag",
pages = "124--135",
editor = "Maja {\v Z}umer and Annika Hinze and Milena Dobreva",
booktitle = "Maturity and Innovation in Digital Libraries - 20th International Conference on Asia-Pacific Digital Libraries, ICADL 2018, Proceedings",
note = "20th International Conference on Asia-Pacific Digital Libraries, ICADL 2018 ; Conference date: 19-11-2018 Through 22-11-2018",
}