A method for retrieval of tweets about hospital patient experience

Julie Walters, Gobinda Chowdhury

Research output: Chapter in Book/Report/Conference proceedingConference contribution book

Abstract

Analysis of Twitter communications can capture data on hospital patient experience, and this will be more appropriate for hospital management and patient care because the data represent patients’ and carers’ experience about something as they happen. This paper reports on the development and testing of a semi-automatic method for retrieval of subsets of Twitter communications representing hospital patient experience on different topics and subtopics. Twelve main topics of discussions on patient experience have been identified. Furthermore, it has been demonstrated that it is possible to retrieve tweets on most of the topics by using pre-defined search strings comprising various terms that represent a given topic.

Original languageEnglish
Title of host publicationMaturity and Innovation in Digital Libraries - 20th International Conference on Asia-Pacific Digital Libraries, ICADL 2018, Proceedings
EditorsMaja Žumer, Annika Hinze, Milena Dobreva
Place of PublicationCham, Switzerland
PublisherSpringer-Verlag
Pages124-135
Number of pages12
ISBN (Print)9783030042561
DOIs
Publication statusPublished - 15 Nov 2018
Event20th International Conference on Asia-Pacific Digital Libraries, ICADL 2018 - Hamilton, New Zealand
Duration: 19 Nov 201822 Nov 2018

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume11279 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference20th International Conference on Asia-Pacific Digital Libraries, ICADL 2018
CountryNew Zealand
CityHamilton
Period19/11/1822/11/18

Keywords

  • information retrieval
  • patient experience
  • social media
  • twitter analysis

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  • Cite this

    Walters, J., & Chowdhury, G. (2018). A method for retrieval of tweets about hospital patient experience. In M. Žumer, A. Hinze, & M. Dobreva (Eds.), Maturity and Innovation in Digital Libraries - 20th International Conference on Asia-Pacific Digital Libraries, ICADL 2018, Proceedings (pp. 124-135). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11279 LNCS). Springer-Verlag. https://doi.org/10.1007/978-3-030-04257-8_11