TY - GEN
T1 - A Literature-Based Comprehensive Model for Factors Affecting Firm Productivity in the Service Sector
AU - Bashir, Hamdi
AU - Hamid, Sarah Abdul Kadir
AU - Haridy, Salah
AU - Shamsuzzaman, Mohammad
AU - Ojiako, Udechukwu
PY - 2024/2/14
Y1 - 2024/2/14
N2 - This study aimed to perform an extensive literature review to identify both direct and indirect factors that impact firm productivity within the service sector. Subsequently, it aimed to represent the empirically validated relationships among these identified factors in a comprehensive graphical model. The resulting model consists of five levels and encompasses 16 interrelated factors, which were derived from the findings of 22 empirical studies. At the bottom level of the model lie three factors: flexibility, organizational culture, and organizational structure. Initiatives aimed at improving productivity should prioritize these factors. Furthermore, it is essential to give special attention to two additional factors, namely learning and development, and leadership style, as they should be prioritized due to their high betweenness centrality values. The insights from this study can be valuable for decision-makers in service firms seeking ways to enhance the effectiveness of their productivity enhancement programs, potentially leading to improved competitiveness and contributing to national economic prosperity and sustainable growth.
AB - This study aimed to perform an extensive literature review to identify both direct and indirect factors that impact firm productivity within the service sector. Subsequently, it aimed to represent the empirically validated relationships among these identified factors in a comprehensive graphical model. The resulting model consists of five levels and encompasses 16 interrelated factors, which were derived from the findings of 22 empirical studies. At the bottom level of the model lie three factors: flexibility, organizational culture, and organizational structure. Initiatives aimed at improving productivity should prioritize these factors. Furthermore, it is essential to give special attention to two additional factors, namely learning and development, and leadership style, as they should be prioritized due to their high betweenness centrality values. The insights from this study can be valuable for decision-makers in service firms seeking ways to enhance the effectiveness of their productivity enhancement programs, potentially leading to improved competitiveness and contributing to national economic prosperity and sustainable growth.
KW - factors
KW - Firm productivity
KW - model
KW - service sector
UR - https://www.scopus.com/pages/publications/85186490816
U2 - 10.1109/SOLI60636.2023.10425391
DO - 10.1109/SOLI60636.2023.10425391
M3 - Conference contribution book
AN - SCOPUS:85186490816
SN - 979-8-3503-9601-0
T3 - Proceedings of the 17th IEEE International Conference on Service Operations and Logistics, and Informatics, SOLI 2023
BT - Proceedings of the 17th IEEE International Conference on Service Operations and Logistics, and Informatics, SOLI 2023
PB - IEEE
T2 - 17th IEEE International Conference on Service Operations and Logistics, and Informatics, SOLI 2023
Y2 - 11 December 2023 through 13 December 2023
ER -
