A framework for thinking about group decision support systems (GDSS)

    Research output: Contribution to journalArticle

    57 Citations (Scopus)

    Abstract

    Strategic problem solving in organizations is a social process that disturbs established social rela-
    tionships. Maintaining a negotiated social order is crucial to political feasibility and to emotional
    commitment from the participants in relation to a solution package. However, Group Decision
    Support Systems that attend overly to managing social order risk "group think" through "bounded
    vision." This may be avoided if emotional commitment is also encouraged through participants
    experiencing the problem situation from multiple perspectives and in relation to alternative solu-
    tion strategies. Commitment depends upon both "means/ends rationality" and "procedural ratio-
    nality." This acknowledges the balance in providing support to a group with respect to the nego-
    tiation of social order, with the more traditional group decision support for socially negotiating
    order out of the problem situation. This article argues that effective Group Decision Support Sys-
    tems must attend to both aspects of creating order. OR modelling methods and the support that
    canbe provided by modern micro-computers offer a new way forward--models can be toys that a
    group can play with together, enabling them to create knowledge as well as use it.
    Original languageEnglish
    Pages (from-to)199-218
    Number of pages20
    JournalGroup Decision and Negotiation
    Volume1
    Issue number3
    DOIs
    Publication statusPublished - Nov 1992

    Fingerprint

    group decision
    social order
    Decision support systems
    commitment
    rationality
    Group
    toy
    microcomputer
    social process
    Social Order
    Group decision support systems
    Rationality
    Emotion

    Keywords

    • group decision support systems ()
    • GDSS
    • framework
    • political teasibility
    • group decision
    • negotiation
    • support systems
    • procedural rationality
    • emotional commitment

    Cite this

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    title = "A framework for thinking about group decision support systems (GDSS)",
    abstract = "Strategic problem solving in organizations is a social process that disturbs established social rela- tionships. Maintaining a negotiated social order is crucial to political feasibility and to emotional commitment from the participants in relation to a solution package. However, Group Decision Support Systems that attend overly to managing social order risk {"}group think{"} through {"}bounded vision.{"} This may be avoided if emotional commitment is also encouraged through participants experiencing the problem situation from multiple perspectives and in relation to alternative solu- tion strategies. Commitment depends upon both {"}means/ends rationality{"} and {"}procedural ratio- nality.{"} This acknowledges the balance in providing support to a group with respect to the nego- tiation of social order, with the more traditional group decision support for socially negotiating order out of the problem situation. This article argues that effective Group Decision Support Sys- tems must attend to both aspects of creating order. OR modelling methods and the support that canbe provided by modern micro-computers offer a new way forward--models can be toys that a group can play with together, enabling them to create knowledge as well as use it.",
    keywords = "group decision support systems (), GDSS, framework, political teasibility, group decision, negotiation, support systems, procedural rationality, emotional commitment",
    author = "Colin Eden",
    year = "1992",
    month = "11",
    doi = "10.1007/BF00126263",
    language = "English",
    volume = "1",
    pages = "199--218",
    journal = "Group Decision and Negotiation",
    issn = "0926-2644",
    number = "3",

    }

    A framework for thinking about group decision support systems (GDSS). / Eden, Colin.

    In: Group Decision and Negotiation, Vol. 1, No. 3, 11.1992, p. 199-218.

    Research output: Contribution to journalArticle

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    AB - Strategic problem solving in organizations is a social process that disturbs established social rela- tionships. Maintaining a negotiated social order is crucial to political feasibility and to emotional commitment from the participants in relation to a solution package. However, Group Decision Support Systems that attend overly to managing social order risk "group think" through "bounded vision." This may be avoided if emotional commitment is also encouraged through participants experiencing the problem situation from multiple perspectives and in relation to alternative solu- tion strategies. Commitment depends upon both "means/ends rationality" and "procedural ratio- nality." This acknowledges the balance in providing support to a group with respect to the nego- tiation of social order, with the more traditional group decision support for socially negotiating order out of the problem situation. This article argues that effective Group Decision Support Sys- tems must attend to both aspects of creating order. OR modelling methods and the support that canbe provided by modern micro-computers offer a new way forward--models can be toys that a group can play with together, enabling them to create knowledge as well as use it.

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    KW - GDSS

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    KW - group decision

    KW - negotiation

    KW - support systems

    KW - procedural rationality

    KW - emotional commitment

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