Investigating the Role of Proactivity in Managing Service Failures

  • Nazifi, Amin (Academic)
  • Gelbrich, Katja (Academic)
  • Grégoire, Yany (Academic)
  • El-Manstrly, Dahlia (Academic)
  • Wirtz , Jochen (Academic)
  • Koch, Sebastian (Academic)
  • Raki, Amir (Academic)
  • Nayer, Daud (Academic)
  • Alexander, Matthew (Academic)
  • Seyfi, Siamak (Academic)

Project: Non-funded project


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Social Sciences

Economics, Econometrics and Finance