Skip to main navigation
Skip to search
Skip to main content
University of Strathclyde Home
Help & FAQ
Home
Profiles
Research units
Research output
Projects
Datasets
Equipment
Student theses
Impacts
Prizes
Activities
Search by expertise, name or affiliation
Investigating the Role of Proactivity in Managing Service Failures
Nazifi, Amin
(Academic)
Gelbrich, Katja
(Academic)
Grégoire, Yany
(Academic)
El-Manstrly, Dahlia
(Academic)
Wirtz , Jochen
(Academic)
Koch, Sebastian
(Academic)
Raki, Amir
(Academic)
Nayer, Daud
(Academic)
Alexander, Matthew
(Academic)
Seyfi, Siamak
(Academic)
Marketing
University of Eichstätt-Ingolstadt
HEC Montreal
University of Edinburgh Business School
National University of Singapore
University of Augsburg
Alliance Manchester Business School
University of Oulu
Project
:
Non-funded project
Overview
Fingerprint
Research output
(2)
Activities
(1)
Fingerprint
Explore the research topics touched on by this project. These labels are generated based on the underlying awards/grants. Together they form a unique fingerprint.
Sort by
Weight
Alphabetically
Social Sciences
Customer
100%
Service Industries
64%
Failure
64%
Strategy
55%
Research
53%
Tourism
43%
Approach
43%
Electronic Word of Mouth
43%
Costs
43%
Profits
34%
Employees
16%
Conceptualization
16%
Experiments
14%
Airline
14%
Simulation
14%
Reaction
12%
Priority
10%
Attention
10%
Consumers
10%
Consequences
10%
Experience
10%
Literature
10%
Hospitality
10%
Serials
7%
Revenue
7%
Qualitative Interview
7%
Capacity Utilization
7%
Airports
7%
Satisfaction
6%
Problem
6%
Control
6%
Explanation
6%
Economics, Econometrics and Finance
Viral Marketing
28%
Scenario Planning
21%
Justice
14%
Airport
7%
Revenue
7%
Capacity Utilization
7%
Mediation
7%