Contact Centre Association Annual Convention, Glasgow Royal Concert Hall, 9 November 2011

Taylor, Philip (Principal Investigator)

Work, Employment And Organisation

Project: Knowledge Exchange

Description

‘The Future of Sourcing’, to Contact Centre Association Annual Convention, Glasgow Royal Concert Hall, 9 November 2011

Status	Finished
Effective start/end date	8/11/11 → 9/11/11

Keywords

call centre
contact centre
global sourcing
globlalsiation
outsourcing
onshoring
nearshoring