Scholarios, D. and Taylor, P. (2011) ‘Beneath the glass ceiling: explaining gendered role segmentation in call centres’, Human Relations, 64.10: 1291-1319

Taylor, Philip (Recipient)

Work, Employment And Organisation

Prize: Prize (including medals and awards)

Awarded date	1 Jan 2011
Granting Organisations	Human Relations - Best Paper 2011

Keywords

call centres
gender
discrimination

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Impacts
Equipping trade unions to improve employment relations through achieving performance management reform
Impact: Impact - for External Portal › Economic and commerce, Policy and legislation, Quality of life and safety