Spiros Gounaris

Business & Economics

1. Internal Market Orientation 100%
2. Key Account Management 83%
3. Service Elimination 65%
4. Marketing Orientation 63%
5. New Service Development 57%
6. Behavioral Intention 48%
7. Market Orientation 45%
8. Perceived Service Quality 39%
9. Marketing 38%
10. Internet Banking 37%
11. Servicescape 36%
12. Brand Management 35%
13. Empirical Evidence 31%
14. Export Performance 30%
15. Financial Services 28%
16. Empirical Study 27%
17. Employee Job Satisfaction 26%
18. Empirical Investigation 25%
19. Service Quality 23%
20. Internal Marketing 23%
21. Company Performance 22%
22. Services Marketing 22%
23. Perceived Quality 22%
24. Fuzzy Sets 22%
25. Service Encounter 22%
26. Customer Satisfaction 21%
27. Employees 20%
28. Customer Perceived Value 20%
29. Management Effectiveness 20%
30. Branding 20%
31. Innovation 19%
32. Performance 19%
33. Marketing Practices 18%
34. Loyalty Intentions 18%
35. Predictors 17%
36. Conflict Resolution 16%
37. Retail 16%
38. Personal Characteristics 16%
39. Suppliers 16%
40. Usability 15%
41. Noncompliance 15%
42. E-service Quality 15%
43. Quality of Service 15%
44. Life Cycle 14%
45. Innovativeness 14%
46. Purchase 14%
47. Management Performance 14%