Robert van der Meer

Search results

• 2010

  Transforming mass production contact centres using approaches from manufacturing

  Smith, M. K., Ball, P. D., Bititci, U. S. & Van Der Meer, R. B., 2010, In: Journal of Manufacturing Technology Management. 21, 4, p. 433 - 448 16 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Customer Service 100%
  1 Citation (Scopus)

  213 Downloads (Pure)
• 2009

  Enablers and barriers to innovation activities in call centres

  Smith, M. K., Ball, P. D. & van der Meer, R., 15 Jun 2009.

  Research output: Contribution to conference › Paper › peer-review

  Open Access

  File

  • Activity 100%
  • Call Center 100%
  • Innovation 100%
  • Costs 16%
  • Employees 16%
  22 Downloads (Pure)
• 2008

  Factors influencing an organisation's ability to manage innovation: a structured literature review and conceptual model

  Smith, M., Busi, M., Ball, P. & Van der Meer, R., Dec 2008, In: International Journal of Innovation Management. 12, 4, p. 655-676 22 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Ability 100%
  • Literature Reviews 100%
  • Organizations 100%
  • Conceptual Model 100%
  • Influencing Factor 100%
  188 Citations (Scopus)

  2113 Downloads (Pure)

• Managerial approaches towards service quality: the case of three service organisations

  Soltani, E., Lai, P. C., Van Der Meer, R. B. & Williams, T. M., Dec 2008, In: Services Industries Journal. 28, 10, p. 1399-1414 16 p.

  Research output: Contribution to journal › Article › peer-review

  • Approach 100%
  • Service Industries 100%
  • Organizations 100%
  • Service 100%
  • Service Quality 100%
  8 Citations (Scopus)

• Factors impacting innovation management in UK contact centres

  Smith, M., Ball, P. & Van Der Meer, R., 9 Sept 2008.

  Research output: Contribution to conference › Paper › peer-review

  • UK 100%
  • Management 100%
  • Innovation Management 100%

• [Book Selection] Business Processes: Operational Solutions for SAP Implementation (Hardcover)

  Van der Meer, R., 30 Aug 2008, In: Journal of the Operational Research Society. 59, 8, p. 1145-1146 2 p.

  Research output: Contribution to journal › Book/Film/Article review › peer-review

  Open Access

  File
  28 Downloads (Pure)

• Modelling the reliability of search and rescue operations with Bayesian Belief Networks

  Norrington, L., Quigley, J. L., Russell, A. H. & Van Der Meer, R. B., Jul 2008, In: Reliability Engineering and System Safety. 93, 7, p. 940-949 10 p.

  Research output: Contribution to journal › Article › peer-review

  • Rescue Operation 100%
  • Bayesian Belief Network 100%
  • Search 100%
  • Bayesian 100%
  • Reliability 100%
  83 Citations (Scopus)

• The process of managing performance: an inductive model

  Mackay, D., Bititci, U., Ackermann, F., Ates, A., Bourne, M., Davies, J., Gibb, S., MacBryde, J. C., Maguire, C., Shafti, F. & Van Der Meer, R. B., Jul 2008.

  Research output: Contribution to conference › Paper › peer-review

  • Performance 100%
  • Process Management 100%
  • Process 100%
  • Models 100%
  • Management 62%

• Manage processes: what are they?

  Bititci, U., Ackermann, F., Ates, A., Davis, J., Gibb, S., MacBryde, J. C., Mackay, D., Maguire, C., Van Der Meer, R. B., Shafti, F. & Bourne, M., 17 Jun 2008, Glasgow, UK: University of Strathclyde, 24 p.

  Research output: Working paper

  • Business Process Management 100%
  • Current-State 100%
  • Research Agenda 100%

• Understanding how organisational characteristics of UK contact centres impact their scope for innovation

  Smith, M. K., Ball, P. D. & van der Meer, R., 16 Jun 2008.

  Research output: Contribution to conference › Paper › peer-review

  Open Access

  File

  • Understanding 100%
  • Innovation 100%
  • Comprehension 100%
  • Research 50%
  • Location 25%
  21 Downloads (Pure)

• [Book Selection] Global Outsourcing Strategies: An International Reference on Effective Outsourcing Relationships (Hardcover)

  Van der Meer, R., Jun 2008, In: Journal of the Operational Research Society. 59, 6, p. 872 1 p.

  Research output: Contribution to journal › Book/Film/Article review › peer-review

  Open Access

  File

  • Book Selection 100%
  65 Downloads (Pure)

• Towards a mixed method approach for the multidisciplinary investigation of management processes

  Mackay, D., Maguire, C., Bititci, U. S., Ackermann, F., Gibb, S., Davies, J. B., van der Meer, R., MacBryde, J. C., Ates, A. & Shafti, F., 17 May 2008.

  Research output: Contribution to conference › Paper › peer-review

  Open Access

  File

  • Investigation 100%
  • Process Management 100%
  • Approach 100%
  • Mixed Methods 100%
  • Management 100%
  116 Downloads (Pure)

• An activity theory perspective on strategy: a case study in a medium-sized manufacturing firm

  Ates, A., Bititci, U. & van der Meer, R., 2008.

  Research output: Contribution to conference › Paper › peer-review

  Open Access

  File

  • Manufacturing 100%
  • Case Studies 100%
  • Strategy 100%
  • Activity Theory 100%
  • Perspective 100%
  10 Downloads (Pure)

• Learning to SEE: is scanning the external environment key to sustainability?

  Maguire, C., Bititci, U., Ackermann, F., Ates, A., Bourne, M., Davies, J., Gibb, S., MacBryde, J. C., Mackay, D., Shafti, F. S. & Van Der Meer, R. B., 2008.

  Research output: Contribution to conference › Paper › peer-review

  • Sustainable Development 100%
  • Learning 100%
  • Environment 100%
  10 Citations (Scopus)

• OR modelling for public sector performance measurement

  Bauke van der Meer, R., 2008, Glasgow: University of Strathclyde. 227 p.

  Research output: Thesis › Doctoral Thesis

  • Performance Measurement 100%
  • Public Sector 100%
  • Measurement 100%
  • Research 60%
  • Models 50%
• 2007

  An empirical approach to service classification for productivity management studies

  Shafti, F., Van Der Meer, R. B. & Williams, T. M., Sept 2007, In: Services Industries Journal. 27, 6, p. 709-730 21 p.

  Research output: Contribution to journal › Article › peer-review

  • Productivity 100%
  • Service 100%
  • Management 100%
  • Investigation 100%
  • Classification 100%
  21 Citations (Scopus)

• Complementarities in strategy management

  Bititci, U., Ates, A., Macbryde, J., Van Der Meer, R. & Ackermann, F., Jun 2007.

  Research output: Contribution to conference › Paper › peer-review

  • Management 100%

• An empirical study into the modeling of key organizing processes

  Van Der Meer, R., Bititci, U., Maguire, C., Ackermann, F., Ates, A., Bourne, M., Davies, J., Gibb, S., MacBryde, J., MacKay, D. & Shafti, F., 4 May 2007. 33 p.

  Research output: Contribution to conference › Paper › peer-review

  • Managing Change 100%
  • Case Study 100%
  • Collected Data 100%
  • UK 100%
  • Organizational Change 100%

• A study on material requirement project implementation in Thai automotive organizations

  Rattanawiboonsom, V., Van Der Meer, R. & Williams, T., May 2007, In: Journal of Business, Economics and Communications. 2, 1, p. 127-152 26 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Material Requirements 100%
  59 Downloads (Pure)

• Facilitating the development of communities of practice among strathclyde business school alumni: final report to the advisory committee on lifelong learning

  Van Der Meer, R., Crowe, D. & Ramsay, H., May 2007, Glasgow: University of Strathclyde. 25 p.

  Research output: Book/Report › Commissioned report

  • Economic and Social Development 100%
  • Business School 100%
  • Communities-Of-Practice 100%
  • Lifelong Education 100%
  • Enterprises 50%

• An end-to-end process view of strategy management: a research framework

  Bititci, U., Ates, A., Macbryde, J. & Van Der Meer, R., 2007.

  Research output: Contribution to conference › Paper › peer-review

  • Research 100%
  • Process 100%
  • Strategy Management 100%
  • Management 100%
  • Research Framework 100%

• Creating strategy process capability in SMEs

  Bititci, U., Ates, A., Macbryde, J. & Van Der Meer, R., 2007.

  Research output: Contribution to conference › Paper › peer-review

  • Strategy Process 100%
  • Irish Gaelic 50%
  • Management 50%
  • Academy 50%
• 2006

  Innovation calling-components of the innovative organisation: a call centre perspective

  Smith, M., Ball, P., Busi, M. & van der Meer, R., 16 Jun 2006. 10 p.

  Research output: Contribution to conference › Paper › peer-review

  Open Access

  File

  • Call Center 100%
  • Perspective 100%
  • Organizations 100%
  • Innovations 100%
  • Innovation 100%
  21 Downloads (Pure)

• Modelling the reliability of search operations within the UK through Bayesian belief networks

  Russell, A. H., Quigley, J. L. & Van Der Meer, R. B., 8 May 2006, p. 1-7. 6 p.

  Research output: Contribution to conference › Paper › peer-review

  Open Access

  File

  • Reliability 100%
  • Belief 100%
  • Mathematical Model 100%
  • Bayesian Belief Network 100%
  • Methodology 100%
  1 Citation (Scopus)

  112 Downloads (Pure)

• Updated forecasting scenarios for the number of new patients starting renal replacement therapy in NHS ayrshire and arran: report for NHS ayrshire and arran

  Van Der Meer, R., May 2006, Glasgow: University of Strathclyde. 17 p.

  Research output: Book/Report › Commissioned report

  • Renal Replacement Therapy 100%
  • Patient 100%
  • Replacement Therapy 100%

• Economic impact of business process outsourcing: report for highlands & islands enterprise

  Dunlop, S., Van Der Meer, R., Whalley, J. & Walls, L., Mar 2006, Glasgow: University of Strathclyde. 27 p.

  Research output: Book/Report › Commissioned report

  • Mountains 100%
  • Enterprises 100%
  • Economic Impact 100%
  • Process 100%
  • Islands 100%

• Foreign investment and consolidation in the Brazilian mobile telecommunications market

  Maciel, F. M. A. M., Whalley, J. L. & Van Der Meer, R. B., 2006, In: Info: The Journal of Policy, Regulation and Strategy for Telecommunications. 8, 3, p. 60-77 17 p.

  Research output: Contribution to journal › Article › peer-review

  • Markets 100%
  • Foreign Investment 100%
  • Consolidation 100%
  • Structural Change 40%
  • Market Structure 40%
  3 Citations (Scopus)

• Service classification research: welcome back!

  Shafti, F., Van Der Meer, R. B., Williams, T. M. & Bedford, T. J., 2006.

  Research output: Contribution to conference › Paper › peer-review

  • Classification Systems 100%
  • Service Industries 100%
  • Service 100%
  • Research 100%
  • Model 100%

• The compatibility of performance appraisal systems with TQM principles - evidence from current practice

  Soltani, E., Van Der Meer, R. B., Williams, T. M. & Lai, P., 2006, In: International Journal of Operations and Production Management. 26, 1, p. 92-112 20 p.

  Research output: Contribution to journal › Article › peer-review

  • Practice 100%
  • Appraisal Systems 100%
  • Total Quality Management 100%
  • Evidence 100%
  • Performance Appraisal 100%
  42 Citations (Scopus)
• 2005

  Report by the independent expert on work systems on the operation of the labeller machines on lines 3 and 5 and their required manning levels: report for Diageo global supply, shieldhall packaging unit

  Van Der Meer, R., Nov 2005, Glasgow: University of Strathclyde. 23 p.

  Research output: Book/Report › Commissioned report

  • Packaging 100%
  • Experts 100%

• Using regression analysis to model the performance of UK coastguard centres

  Van Der Meer, R. B., Quigley, J. L. & Storbeck, J. E., 30 Jun 2005, In: Journal of the Operational Research Society. 56, 6, p. 630-641 12 p.

  Research output: Contribution to journal › Article › peer-review

  • Performance 100%
  • Regression Analysis 100%
  • Regression Model 100%
  • Coordination 50%
  • Government 33%
  15 Citations (Scopus)

• Using OR to support the development of an integrated musculo-skeletal service

  Van Der Meer, R. B., Rymaszewski, L. A., Findlay, H. & Curran, J., 28 Feb 2005, In: Journal of the Operational Research Society. 56, 2, p. 162-172 11 p.

  Research output: Contribution to journal › Article › peer-review

  • Support 100%
  • Economic and Social Development 100%
  • Service Industries 100%
  • Hospital 100%
  • Methodology 100%
  21 Citations (Scopus)

• A contextually appropriate performance management for TQM

  Soltani, E., Van Der Meer, R. B. & Williams, T. M., 2005, Measuring HRMs Effectiveness - an Introduction. p. 21-60 39 p.

  Research output: Chapter in Book/Report/Conference proceeding › Chapter

  • Performance 100%
  • Total Quality Management 100%
  • Management 100%

• A contrast of HRM and TQM approaches to performance management : Some Evidence

  Soltani, E., Van Der Meer, R. B. & Williams, T. M., 2005, In: British Journal of Management. 16, 3, p. 211-230 19 p.

  Research output: Contribution to journal › Article › peer-review

  • Performance Appraisal Management 100%
  51 Citations (Scopus)

• Lessons learned from TQM-focused organisations: Some implications for theory and practice of performance management

  Gennard, J., Soltani, E., Van Der Meer, R. B. & Williams, T. M., 2005, In: Magnus Journal of Management. 1, 2, p. 30-55 25 p.

  Research output: Contribution to journal › Article › peer-review

  • Practice 100%
  • Performance 100%
  • Total Quality Management 100%
  • Theory 100%
  • Management 100%

• Managing TQM practices: a critical analysis

  Soltani, E., Van Der Meer, R. B. & Williams, T. M., 2005.

  Research output: Contribution to conference › Abstract › peer-review

  • Practice 100%
  • Analysis 100%
  • Total Quality Management 100%

• Using data envelopment analysis to model the performance of UK coastguard centres

  Van Der Meer, R. B., Quigley, J. L. & Storbeck, J. E., 2005, In: Journal of the Operational Research Society. 56, 8, p. 889-901 12 p.

  Research output: Contribution to journal › Article › peer-review

  • Performance 100%
  • Data Envelopment Analysis 100%
  • Coordination 66%
  • Government 66%
  • Regression Model 66%
  8 Citations (Scopus)
• 2004

  Report by the independent expert on work systems on the operation of the cartoner machine on line 6 and its required manning level: report for diageo global supply, shieldhall packaging unit

  Van Der Meer, R., May 2004, Glasgow: University of Strathclyde. 23 p.

  Research output: Book/Report › Commissioned report

• Quality management systems in the UK: the Scottish experience

  Soltani, E., Van Der Meer, R. B. & Williams, T. M., Apr 2004.

  Research output: Contribution to conference › Abstract › peer-review

  • Experience 100%
  • Management Systems 100%
  • United Kingdom 100%
  • Quality 100%
  • Congressional Report 33%

• Annual performance review: an organisational messiah or pariah?

  Soltani, E., Van Der Meer, R. B. & Williams, T. M., Mar 2004.

  Research output: Contribution to conference › Abstract › peer-review

  • Performance 100%
  • Engineering Industry 100%
  • Performance Review 100%
  • Conferences 50%
  • Management 50%

• Approaches to organisational performance: an integrative perspective

  Soltani, E., Van Der Meer, R. B. & Williams, T. M., 2004.

  Research output: Contribution to conference › Abstract › peer-review

  • Organizational Performance 100%
  • Quality 100%
  • Approach 100%
  • Perspective 100%
  • Conferences 50%

• Challenges Posed to Performance Management by TQM Gurus : Contributions of Individual Employees Versus Systems-Level Features

  Soltani, E., Van Der Meer, R. B. & Williams, T. M., 2004, In: Total Quality Management and Business Excellence. 15, 8, p. 1069-1091 22 p.

  Research output: Contribution to journal › Article › peer-review

  • Feature 100%
  • Performance 100%
  • Employees 100%
  • Identity 100%
  • Contribution 100%
  20 Citations (Scopus)

• Have TQM organisations adjusted their performance management (appraisal) systems? A study of UK-based TQM-driven organisations

  Gennard, J., Soltani, E., Van Der Meer, R. B. & Williams, T. M., 2004, In: TQM Magazine. 16, 6, p. 403-417 14 p.

  Research output: Contribution to journal › Article › peer-review

  • Performance 100%
  • Performance Evaluation 100%
  • Appraisal Systems 100%
  • Total Quality Management 100%
  • Management 100%
  17 Citations (Scopus)

• HR performance evaluation in the context of TQM: a review of the literature

  Gennard, J., Soltani, E., Van Der Meer, R. B. & Williams, T. M., 2004, In: International Journal of Quality and Reliability Management. 21, 4, p. 377-396 19 p.

  Research output: Contribution to journal › Article › peer-review

  • Human Resource 100%
  • Performance Evaluation 100%
  • Contexts 100%
  • Total Quality Management 100%
  • Evaluation 30%
  27 Citations (Scopus)

• Managing performance: from control to development

  Soltani, E., Van Der Meer, R. B. & Williams, T. M., 2004.

  Research output: Contribution to conference › Abstract › peer-review

• The implementation of the EU directive on information and consultation

  Gudim, M. & Van Der Meer, R. B., 2004. 8 p.

  Research output: Contribution to conference › Paper › peer-review

  Open Access

  File

  • Information 100%
  10 Downloads (Pure)
• 2003

  Evaluation of TQM effectiveness: evidence from a survey of EFQM-registered organisations - a Scottish experience

  Soltani, E., Van Der Meer, R. B. & Williams, T. M., Sept 2003.

  Research output: Contribution to conference › Abstract › peer-review

  • Evaluation 100%
  • Experience 100%
  • Total Quality Management 100%
  • Organizations 100%
  • Survey 100%

• Service operations, the question of productivity and quality

  Shafti, F., Van Der Meer, R. B. & Williams, T. M., 16 Jun 2003.

  Research output: Contribution to conference › Paper › peer-review

  Open Access

  File

  • Productivity 100%
  • Quality 100%
  • Operations Management 100%
  • Service Operations 100%
  • Service 100%
  44 Downloads (Pure)

• NHS ayrshire and arran renal replacement therapy project - an outline of findings and results: report for NHS ayrshire and arran

  Van Der Meer, R., Rooney, A. & Burns, C., Jun 2003, Glasgow: University of Strathclyde. 48 p.

  Research output: Book/Report › Commissioned report

  • Renal Replacement Therapy 100%

• Report by the independent expert to the GMB union regarding the proposal by Coats to downsize the newton mearns thread plant

  Van Der Meer, R., Feb 2003, Glasgow: University of Strathclyde. 50 p.

  Research output: Book/Report › Commissioned report

  • Plant 100%