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20082019
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Research Output 2008 2019

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Article
2018

High-involvement innovation: views from frontline service workers and managers

Smith, M. K., 12 Feb 2018, In : Employee Relations. 40, 2, p. 208-226 18 p.

Research output: Contribution to journalArticle

Open Access
File
Service workers
Innovation
Managers
Employees
Workers
Governance
Appropriation
Manufacturing
Costs
Strategy theory
2 Citations (Scopus)

Lean implementation in a service factory: views from the front-line

Smith, M., Paton, S. & MacBryde, J., 13 Mar 2018, In : Production Planning and Control. 29, 4, p. 280-288 9 p.

Research output: Contribution to journalArticle

Open Access
File
Industrial plants
Personnel
Customer satisfaction
Factory
Process efficiency
2017
15 Citations (Scopus)

Interplay between performance measurement and management, employee engagement and performance

Smith, M. & Bititci, U. S., 23 Aug 2017, In : International Journal of Operations and Production Management. 37, 9, p. 1207-1228 24 p.

Research output: Contribution to journalArticle

Open Access
File
Personnel
Control theory
Performance management
Performance measurement
Employee engagement
2014

Social implications of crowdsourcing in rural Scotland

Annamalai Vasantha, G. V., Corney, J., Acur Bakir, N., Lynn, A., Jagadeesan, A. P., Smith, M. & Agarwal, A., 30 Sep 2014, In : International Journal of Social Science & Human Behavior Study. 1, 3, p. 47-52 6 p.

Research output: Contribution to journalArticle

Open Access
File
Widening (transportation arteries)
Visualization
Internet
2010
1 Citation (Scopus)

Transforming mass production contact centres using approaches from manufacturing

Smith, M. K., Ball, P. D., Bititci, U. S. & Van Der Meer, R. B., 2010, In : Journal of Manufacturing Technology Management. 21, 4, p. 433 - 448 16 p.

Research output: Contribution to journalArticle

Open Access
File
Contact center
Mass production
Manufacturing
Industry
Data collection
2008
96 Citations (Scopus)
Open Access
File
Innovation
Literature review
Conceptual model
Factors
Influencing factors