Projects per year
Personal profile
Personal Statement
Marisa has a Masters in Engineering from the University of Strathclyde in Manufacturing Engineering and Management. She also has a PhD from the University of Strathclyde in Innovation Management in Service Operations. Her doctoral research concentrated on contact centre operations, in particular how to influence innovation and change in contact centres. She has carried out case studies with a number of different contact centres within the UK, to understand how their characteristics impact on their capacity to innovate. Marisa has an interest in service innovation and her background as a manufacturing engineer in Rolls-Royce allows her to examine the differences between manufacturing and service environments. She has published in international journals in the areas of innovation and the transference of manufacturing best practice into service companies. Marisa also has direct knowledge transfer experience of implementing improvements into service based organisation.
The main aims of my research so far have focused on understanding innovative behaviours in organisations and the factors which influence these behaviours. My research interests are varied due to the wide range of factors which can influence innovative behaviours such as strategy, performance measurement, knowledge management, creativity but the focus always come back to how do these subjects influence an organisations ability to innovate.
In general my research adopts a participative case study approach using a qualitative methodology usually through the use of interviews, observations or workshops to get to the heart of the issue under investigation.
Drawing on her research and knowledge exchange work, Marisa is continually seeking to make her teaching relevant to the managers of the future. She also brings in fun aspects to her classes including the use of games and new technology to support the learning process. Marisa also supervises a wide range of dissertation students including UG, PG, MBA and executive MBA.
Research Interests
- Innovation
- High Value Manufacturing
Expertise & Capabilities
- Innovation Management
- Strategy Making
- Operations Management
Teaching Interests
- Innovation
- Strategy
- Research methodology
Industrial Relevance
- Management of Innovation
- Inclusive strategy fourmlation process
Expertise related to UN Sustainable Development Goals
In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):
Education/Academic qualification
Doctor of Philosophy, Innovation Activities in Call Centres, Faculty Of Engineering
Award Date: 9 Jun 2009
Unknown, Master of Engineering, Lean Manufacturing , Faculty Of Engineering
Award Date: 6 Jun 2003
Keywords
- Innovation Management
- Strategy Practice
- Operational improvement
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Collaborations and top research areas from the last five years
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Manufacturing a Better Future – exploring inclusive digital manufacturing
ESRC (Economic and Social Research Council)
1/11/23 → 31/07/24
Project: Research
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Disability & Inclusion Consultancy (spin-out)
Butler, J., Smith, M. & Remnant, J., 24 Aug 2024Research output: Patent
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Crafting strategic responses to ecosystem dynamics in manufacturing
Ates, A., Paton, S., Sminia, H. & Smith, M., 1 Sept 2023, In: Technological Forecasting and Social Change. 194, 14 p., 122727.Research output: Contribution to journal › Article › peer-review
Open AccessFile8 Downloads (Pure)
Prizes
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Best Full Paper in Strategy-as-Practice track at the British Academy of Management
Smith, Marisa (Recipient), 6 Sept 2018
Prize: Prize (including medals and awards)
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Winner of 'Innovative Practices' category at the Strathclyde Union Teaching Excellence Awards
Smith, Marisa (Recipient), 18 May 2023
Prize: Prize (including medals and awards)
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Equality, Diversity and Inclusion
Marisa Smith (Speaker)
Jun 2023Activity: Talk or presentation types › Invited talk
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Robotics, IR4.0 and accessibility – planning for the future
Jennifer Remnant (Speaker), Joanna Butler (Speaker) & Marisa Smith (Speaker)
16 May 2023Activity: Talk or presentation types › Invited talk