My research falls within the broad area of public service transformation, with a particular focus on the design, delivery and management of public services. I take an inter-disciplinary approach, drawing on theories from both public administration and service management to explore value co-creation, service user participation and collaborative governance.

Over the course of my academic career, I have investigated various public service areas, including social security, housing, health and social care. I have a strong international profile, having worked with colleagues from across Europe on a large Horizon 20/20 project, ‘CoVAL’. I have also published extensively in academic journals including Public Administration Review, Public Management Review and Policy & Politics.

I am an experienced qualitative researcher, having completed various research projects and have expertise in the following areas:

• Public service management
• Participation and co-production
• Collaborative governance
• Public service design
• Innovation and reform in the public sector
• Third Sector

I teach across various modules at Post-Graduate and Under-Graduate levels, including:

Human Resource Management Employment Relations in the Public Services

Contemporary Issues in Management

Labour and Diversity in a Global Context

Managing People in Organisations

I am interested in exploring public service management and transformation including the following areas: value co-creation; public service design; public value; participation and co-production of services; inter-organisational relationships; and service ecosystems.