Projects per year
Personal profile
Personal Statement
I joined the University in 1996 and I’m currently Professor in Service Work and Employment. I have held a variety of jobs within the Department, including co-directing the Scottish Centre for Employment Research (SCER) (2004-2008) and Head of Department (2008-2014).
My primary research interests centre on work and employment issues in interactive service work, with a particular concentration on the retail and hospitality industries. More specifically, I have extensively researched labour market, skills and employability and human resource issues in entry-level work in these industries. I am one of the team – along with Professor Chris Warhurst and the late Professor Anne Wtiz – who originated and developed the concept of aesthetic labour. My work has been published in journals such as Work, Employment and Society, Human Resource Management (US), the Human Resource Management Journal, the International Journal of Human Resource Management, Industrial Relations Journal, Economic and Industrial Democracy and Employee Relations. Sole and co-authored books include Aesthetic Labour (Sage, 2020) and Human Resource Management for the Hospitality and Tourism Industries, 2nd edition (Routledge, 2013). My published work has over 5000 citations on Google Scholar. I am also the Editor in Chief for Employee Relations.
Expertise & Capabilities
- Aesthetic and emotional labour in interactive service work
- Skills and employability
- People management in retail and hospitality
- Labour markets
Teaching Interests
I am responsible for the Managing Human Resources in Multinationals module on the MSc in International HRM. I also contribute across a range of other modules in the Department on both the undergraduate and postgradute programmes. Additionally, I teach on a range of Faculty-level programmes.
Research Interests
My primary research interests centre on work and employment issues in interactive service work, with a particular concentration on the retail and hospitality industries. More specifically, I have extensively researched labour market, skills and employability and human resource issues in entry-level work in these industries. I am one of the team – along with Professor Chris Warhurst and the late Professor Anne Wtiz – who developed the concept of aesthetic labour. My work has been published in journals such as Work, Employment and Society, Human Resource Management (US), the Human Resource Management Journal, the International Journal of Human Resource Management, Industrial Relations Journal, Economic and Industrial Democracy and Employee Relations. Sole and co-authored books include Aesthetic Labour (Sage, 2020) and Human Resource Management for the Hospitality and Tourism Industries, 2nd edition (Routledge, 2013). My published work has over 5000 citations on Google Scholar. I am also the Editor in Chief for Employee Relations.
In my role as co-Director of SCER I led a number of research projects working closely with a variety of funding organisations in developing and disseminating findings to a wide range of stakeholders. Projects which I led included an analysis of the relationship between product market strategies and HRM in the hospitality industry; a review of recruitment issues in the Scottish voluntary sector; and a major project examining equal pay issues for classroom assistants in Scottish schools.
Education/Academic qualification
Doctor of Philosophy, UNIVERSITY OF STRATHCLYDE
Award Date: 1 Jan 1999
Bachelor of Arts, University of Kent
Award Date: 1 Jan 1991
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Network
Projects
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Scottish ESRC Doctoral Training Centre DTG 2011 | Latina, Daniela
Lindsay, C., Nickson, D. & Latina, D.
ESRC (Economic and Social Research Council)
1/10/14 → 1/01/18
Project: Research Studentship - Internally Allocated
Research output
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Aesthetic Labour
Warhurst, C. & Nickson, D., 1 Jul 2020, London. 216 p.Research output: Book/Report › Book
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'The way he looks': Bears, wolfs and cubs Sexualized aesthetic labour in the gay tourism industry. An empirical analysis
Hadjisolomou, A. & Nickson, D., 24 Apr 2019.Research output: Contribution to conference › Abstract
Prizes
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Award of Academic Fellow designation
Nickson, Dennis (Recipient), 2013
Prize: Fellowship awarded competitively
Activities
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External examiner for PhD Thesis, To investigate the applicability of Belbin’s Team Roles model within a multi-cultural team context in the contemporary hospitality industry
Dennis Nickson (Examiner)
2019Activity: Examination types › Examination
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External examiner for PhD Thesis, Psychological Safety and Employee Innovation in Four and Five Star Hotels in the UK
Dennis Nickson (Examiner)
2019Activity: Examination types › Examination
Impacts
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Influencing employment relations policy and practice in the voluntary sector
Ian Cunningham (Participant) & Dennis Nickson (Participant)
Impact: Impact - for External Portal › Policy and legislation, Professional practice, training and standards
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