19942018

Research output per year

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Personal profile

Personal Statement

I joined the University in 1996 and I’m currently Professor in Service Work and Employment. I have held a variety of jobs within the Department, including co-directing the Scottish Centre for Employment Research (SCER) (2004-2008) and Head of Department (2008-2014). During my time as HOD I completed the Association of Business Schools Development Programme for Heads of Department and the Leadership Foundation for Higher Education Head of Department course. 

My primary research interests centre on work and employment issues in interactive service work, with a particular concentration on the retail and hospitality industries. More specifically, I have extensively researched labour market, skills and employability and human resource issues in entry-level work in these industries. I am one of the team – along with Professor Chris Warhurst and the late Professor Anne Wtiz – who originated and developed the concept of aesthetic labour. My work has been published in journals such as Work, Employment and Society, Human Resource Management (US), the Human Resource Management Journal, the International Journal of Human Resource Management, Industrial Relations JournalEconomic and Industrial Democracy and Employee Relations. Sole and co-authored books include Human Resource Management for the Hospitality and Tourism Industries, 2nd edition (Routledge, 2013). My published work has over 4000 citations on Google Scholar. I am also the Editor in Chief for Employee Relations. 

 

Expertise & Capabilities

  • Aesthetic and emotional labour in interactive service work
  • Skills and employability
  • People management in retail and hospitality
  • Labour markets

Teaching Interests

I am responsible for the Managing Human Resources in Multinationals module on the MSc in International HRM. I also contribute across a range of other modules in the Department on both the undergraduate and postgradute programmes. Additionally, I teach on a range of Faculty-level programmes. 

Research Interests

My primary research interests centre on work and employment issues in interactive service work, with a particular concentration on the retail and hospitality industries. More specifically, I have extensively researched labour market, skills and employability and human resource issues in entry-level work in these industries. I am one of the team – along with Professor Chris Warhurst and the late Professor Anne Wtiz – who developed the concept of aesthetic labour. My work has been published in journals such as Work, Employment and Society, Human Resource Management (US), the Human Resource Management Journal, the International Journal of Human Resource Management, Industrial Relations JournalEconomic and Industrial Democracy and Employee Relations. Sole and co-authored books include Human Resource Management for the Hospitality and Tourism Industries, 2nd edition (Routledge, 2013). My published work has over 3000 citations on Google Scholar. I am also the Editor in Chief for Employee Relations. 

In my role as co-Director of SCER I led a number of research projects working closely with a variety of funding organisations in developing and disseminating findings to a wide range of stakeholders. Projects which I led included an analysis of the relationship between product market strategies and HRM in the hospitality industry; a review of recruitment issues in the Scottish voluntary sector; and a major project examining equal pay issues for classroom assistants in Scottish schools.

Education/Academic qualification

Doctor of Philosophy, UNIVERSITY OF STRATHCLYDE

Bachelor of Arts, University of Kent

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Projects

Research Output

The importance of how you look for getting in and getting on in the workplace

Nickson, D., 25 May 2018, Research Handbook of Diversity and Careers. Broadbridge, A. M. & Fielden, S. L. (eds.). Cheltenham, p. 91-103 13 p. (New Horizons in Management).

Research output: Chapter in Book/Report/Conference proceedingChapter

Skill requirements in retail work: the case of high-end fashion retailing

Nickson, D., Price, R., Baxter-Reid, H. & Hurrell, S., 1 Aug 2017, In : Work, Employment and Society. 31, 4, p. 692-708 17 p.

Research output: Contribution to journalArticle

Open Access
File
  • 6 Citations (Scopus)
    163 Downloads (Pure)

    Thesis

    Career experiences of Kenyan migrant hotel workers in the UK hotel sector

    Author: Ndiuini, A., 4 Jun 2019

    Supervisor: Baum, T. (Supervisor) & Nickson, D. (Supervisor)

    Student thesis: Doctoral Thesis

    Prizes

    Award of Academic Fellow designation

    Dennis Nickson (Recipient), 2013

    Prize: Fellowship awarded competitively

  • Activities

    Impacts

    Influencing employment relations policy and practice in the voluntary sector

    Ian Cunningham (Participant), Dennis Nickson (Participant)

    Impact: Impact - for External PortalPolicy and legislation, Professional practice, training and standards

    File