Projects per year
Personal profile
Personal Statement
I joined the University in 1996 and I’m currently Professor in Service Work and Employment. I have held a variety of jobs within the Department, including co-directing the Scottish Centre for Employment Research (SCER) (2004-2008) and Head of Department (2008-2014).
My primary research interests centre on work and employment issues in interactive service work, with a particular concentration on the retail and hospitality industries. More specifically, I have extensively researched labour market, skills, employability and human resource issues in entry-level work in these industries. I am one of the team – along with Professor Chris Warhurst and the late Professor Anne Witz – who originated and developed the concept of aesthetic labour. My work has been published in journals such as Work, Employment and Society, Human Resource Management (US), the Human Resource Management Journal, the International Journal of Human Resource Management, Industrial Relations Journal, Economic and Industrial Democracy, Gender, Work and Organization and Employee Relations. Sole and co-authored books include Aesthetic Labour (Sage, 2020) and Human Resource Management for the Hospitality and Tourism Industries, 2nd edition (Routledge, 2013). My published work has over 6800 citations on Google Scholar. I am also the Editor in Chief of Employee Relations.
Expertise & Capabilities
- Aesthetic and emotional labour in interactive service work
- Skills and employability
- People management in retail and hospitality
- Labour markets
Teaching Interests
I am responsible for the Managing Human Resources in Multinationals module on the MSc in International HRM. I also contribute across a range of other modules in the Department on both the undergraduate and postgradute programmes. Additionally, I teach on a range of Faculty-level programmes.
Research Interests
My primary research interests centre on work and employment issues in interactive service work, with a particular concentration on the retail and hospitality industries. More specifically, I have extensively researched labour market, skills and employability and human resource issues in entry-level work in these industries. I am one of the team – along with Professor Chris Warhurst and the late Professor Anne Wtiz – who developed the concept of aesthetic labour. My work has been published in journals such as Work, Employment and Society, Human Resource Management (US), the Human Resource Management Journal, the International Journal of Human Resource Management, Industrial Relations Journal, Economic and Industrial Democracy and Employee Relations. Sole and co-authored books include Aesthetic Labour (Sage, 2020) and Human Resource Management for the Hospitality and Tourism Industries, 2nd edition (Routledge, 2013). My published work has over 5000 citations on Google Scholar. I am also the Editor in Chief for Employee Relations.
In my role as co-Director of SCER I led a number of research projects working closely with a variety of funding organisations in developing and disseminating findings to a wide range of stakeholders. Projects which I led included an analysis of the relationship between product market strategies and HRM in the hospitality industry; a review of recruitment issues in the Scottish voluntary sector; and a major project examining equal pay issues for classroom assistants in Scottish schools.
Expertise related to UN Sustainable Development Goals
In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):
Education/Academic qualification
Doctor of Philosophy, A Review of the Internationalization Strategies of Three Hotel Companies, with a Particular Focus on Human Resource Management, UNIVERSITY OF STRATHCLYDE
Award Date: 1 Jan 1999
Bachelor of Arts, University of Kent
Award Date: 1 Jan 1991
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Collaborations and top research areas from the last five years
Projects
- 8 Finished
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Confronting customer abuse and harassment during the Covid-19 crisis? Evidence from Scotland’s hospitality industry
Hadjisolomou, T. (Principal Investigator), Baum, T. (Co-investigator), Booyens, I. (Co-investigator) & Nickson, D. (Co-investigator)
1/11/21 → 31/10/22
Project: Research
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Employment Experience of Hospitality Workers in Scotland
Booyens, I. (Principal Investigator), Hadjisolomou, T. (Co-investigator), Nickson, D. (Academic), Baum, T. (Academic) & Cunningham, T. (Researcher)
1/06/20 → 30/04/21
Project: Internally funded project
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Socially irresponsible HRM: findings from the UK hotel sector
Walker, V. & Nickson, D., 12 Jul 2024, (E-pub ahead of print) In: Journal of Business Ethics.Research output: Contribution to journal › Article › peer-review
Open AccessFile1 Downloads (Pure) -
Aesthetic labour outcome and experience of individuals with tribal marks in Nigeria
Adisa, T. A., Nickson, D., Ogbonnaya, C. & Mordi, C., 4 Feb 2024, In: International Journal of Human Resource Management. 35, 3, p. 425-453 29 p.Research output: Contribution to journal › Article › peer-review
Open AccessFile40 Downloads (Pure)
Prizes
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Award of Academic Fellow designation
Nickson, D. (Recipient), 2013
Prize: Fellowship awarded competitively
Activities
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Enhancing Hospitality Workplace Culture in Scotland
Booyens, I. (Speaker), Hadjisolomou, T. (Chair), Cunningham, T. (Speaker), Nickson, D. (Contributor) & MOGHADAS, S. (Advisor)
2024Activity: Public Engagement and Outreach › Public Events
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Conference special stream: Reconnecting experiences of sexual harassment and workplace violence through intersectionality beyond borders
Hadjisolomou, T. (Organiser), Nickson, D. (Organiser), Booyens, I. (Organiser), Baum, T. (Organiser) & Sambajee, P. (Organiser)
21 Jun 2022 → 24 Jun 2022Activity: Participating in or organising an event types › Organiser of major conference
Impacts
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Influencing employment relations policy and practice in the voluntary sector
Cunningham, I. (Participant) & Nickson, D. (Participant)
Impact: Impact - for External Portal › Policy and legislation, Professional practice, training and standards
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