Projects per year
Personal profile
Personal Statement
I joined the University in 1996 and I’m currently Professor in Service Work and Employment. I have held a variety of jobs within the Department, including co-directing the Scottish Centre for Employment Research (SCER) (2004-2008) and Head of Department (2008-2014).
My primary research interests centre on work and employment issues in interactive service work, with a particular concentration on the retail and hospitality industries. More specifically, I have extensively researched labour market, skills, employability and human resource issues in entry-level work in these industries. I am one of the team – along with Professor Chris Warhurst and the late Professor Anne Witz – who originated and developed the concept of aesthetic labour. My work has been published in journals such as Work, Employment and Society, Human Resource Management (US), the Human Resource Management Journal, the International Journal of Human Resource Management, Industrial Relations Journal, Economic and Industrial Democracy, Gender, Work and Organization and Employee Relations. Sole and co-authored books include Aesthetic Labour (Sage, 2020) and Human Resource Management for the Hospitality and Tourism Industries, 2nd edition (Routledge, 2013). My published work has over 6000 citations on Google Scholar. I am also the Editor in Chief of Employee Relations.
Expertise & Capabilities
- Aesthetic and emotional labour in interactive service work
- Skills and employability
- People management in retail and hospitality
- Labour markets
Teaching Interests
I am responsible for the Managing Human Resources in Multinationals module on the MSc in International HRM. I also contribute across a range of other modules in the Department on both the undergraduate and postgradute programmes. Additionally, I teach on a range of Faculty-level programmes.
Research Interests
My primary research interests centre on work and employment issues in interactive service work, with a particular concentration on the retail and hospitality industries. More specifically, I have extensively researched labour market, skills and employability and human resource issues in entry-level work in these industries. I am one of the team – along with Professor Chris Warhurst and the late Professor Anne Wtiz – who developed the concept of aesthetic labour. My work has been published in journals such as Work, Employment and Society, Human Resource Management (US), the Human Resource Management Journal, the International Journal of Human Resource Management, Industrial Relations Journal, Economic and Industrial Democracy and Employee Relations. Sole and co-authored books include Aesthetic Labour (Sage, 2020) and Human Resource Management for the Hospitality and Tourism Industries, 2nd edition (Routledge, 2013). My published work has over 5000 citations on Google Scholar. I am also the Editor in Chief for Employee Relations.
In my role as co-Director of SCER I led a number of research projects working closely with a variety of funding organisations in developing and disseminating findings to a wide range of stakeholders. Projects which I led included an analysis of the relationship between product market strategies and HRM in the hospitality industry; a review of recruitment issues in the Scottish voluntary sector; and a major project examining equal pay issues for classroom assistants in Scottish schools.
Expertise related to UN Sustainable Development Goals
In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):
Education/Academic qualification
Doctor of Philosophy, A Review of the Internationalization Strategies of Three Hotel Companies, with a Particular Focus on Human Resource Management, UNIVERSITY OF STRATHCLYDE
Award Date: 1 Jan 1999
Bachelor of Arts, University of Kent
Award Date: 1 Jan 1991
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Network
Projects
- 7 Finished
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Employment and Human Capacity Development as a Critical Dimension of Sustainable Tourism
1/04/17 → 31/01/18
Project: Knowledge Exchange
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'He is the customer, I will say yes': notions of power, precarity and consent to sexual harassment by customers in the gay tourism industry
Hadjisolomou, A., Nickson, D. & Baum, T., 5 Apr 2023, (E-pub ahead of print) In: Gender, Work and Organisation. p. 1-22 22 p.Research output: Contribution to journal › Article › peer-review
Open AccessFile1 Downloads (Pure) -
'It's not a big deal': customer misbehaviour and social washing in hospitality
Booyens, I., Hadjisolomou, A., Nickson, D., Cunningham, T. & Baum, T., 21 Oct 2022, In: International Journal of Contemporary Hospitality Management . 34, 11, p. 4123-4141 19 p.Research output: Contribution to journal › Article › peer-review
Open AccessFile8 Citations (Scopus)56 Downloads (Pure)
Prizes
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Award of Academic Fellow designation
Nickson, Dennis (Recipient), 2013
Prize: Fellowship awarded competitively
Activities
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Conference special stream: Reconnecting experiences of sexual harassment and workplace violence through intersectionality beyond borders
Tasos Hadjisolomou (Organiser), Dennis Nickson (Organiser), Irma Booyens (Organiser), Thomas Baum (Organiser) & Pratima Sambajee (Organiser)
21 Jun 2022 → 24 Jun 2022Activity: Participating in or organising an event types › Organiser of major conference
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The impact of Covid-19 on employment experiences in the Scottish hospitality and tourism sector
Tasos Hadjisolomou (Recipient), Irma Booyens (Contributor), Dennis Nickson (Chair) & Thomas Baum (Contributor)
13 May 2021Activity: Public Engagement and Other Activities › Types of Public engagement and outreach - Media article or participation
Impacts
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Influencing employment relations policy and practice in the voluntary sector
Ian Cunningham (Participant) & Dennis Nickson (Participant)
Impact: Impact - for External Portal › Policy and legislation, Professional practice, training and standards
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