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Personal profile

Personal Statement

I joined the University in 1996 and I’m currently Professor in Service Work and Employment. I have held a variety of jobs within the Department, including co-directing the Scottish Centre for Employment Research (SCER) (2004-2008) and Head of Department (2008-2014). During my time as HOD I completed the Association of Business Schools Development Programme for Heads of Department and the Leadership Foundation for Higher Education Head of Department course. 

My primary research interests centre on work and employment issues in interactive service work, with a particular concentration on the retail and hospitality industries. More specifically, I have extensively researched labour market, skills and employability and human resource issues in entry-level work in these industries. I am one of the team – along with Professor Chris Warhurst and the late Professor Anne Wtiz – who originated and developed the concept of aesthetic labour. My work has been published in journals such as Work, Employment and Society, Human Resource Management (US), the Human Resource Management Journal, the International Journal of Human Resource Management, Industrial Relations JournalEconomic and Industrial Democracy and Employee Relations. Sole and co-authored books include Human Resource Management for the Hospitality and Tourism Industries, 2nd edition (Routledge, 2013). My published work has over 4000 citations on Google Scholar. I am also the Editor in Chief for Employee Relations. 

 

Expertise & Capabilities

  • Aesthetic and emotional labour in interactive service work
  • Skills and employability
  • People management in retail and hospitality
  • Labour markets

Teaching Interests

I am responsible for the Managing Human Resources in Multinationals module on the MSc in International HRM. I also contribute across a range of other modules in the Department on both the undergraduate and postgradute programmes. Additionally, I teach on a range of Faculty-level programmes. 

Research Interests

My primary research interests centre on work and employment issues in interactive service work, with a particular concentration on the retail and hospitality industries. More specifically, I have extensively researched labour market, skills and employability and human resource issues in entry-level work in these industries. I am one of the team – along with Professor Chris Warhurst and the late Professor Anne Wtiz – who developed the concept of aesthetic labour. My work has been published in journals such as Work, Employment and Society, Human Resource Management (US), the Human Resource Management Journal, the International Journal of Human Resource Management, Industrial Relations JournalEconomic and Industrial Democracy and Employee Relations. Sole and co-authored books include Human Resource Management for the Hospitality and Tourism Industries, 2nd edition (Routledge, 2013). My published work has over 3000 citations on Google Scholar. I am also the Editor in Chief for Employee Relations. 

In my role as co-Director of SCER I led a number of research projects working closely with a variety of funding organisations in developing and disseminating findings to a wide range of stakeholders. Projects which I led included an analysis of the relationship between product market strategies and HRM in the hospitality industry; a review of recruitment issues in the Scottish voluntary sector; and a major project examining equal pay issues for classroom assistants in Scottish schools.

Education/Academic qualification

Doctor of Philosophy, UNIVERSITY OF STRATHCLYDE

Bachelor of Arts, University of Kent

Fingerprint Dive into the research topics where Dennis Nickson is active. These topic labels come from the works of this person. Together they form a unique fingerprint.

  • 1 Similar Profiles
aesthetics Social Sciences
assistant Social Sciences
employee Social Sciences
labor Social Sciences
classroom Social Sciences
new economy Social Sciences
communication technology Social Sciences
outsourcing Social Sciences

Network Recent external collaboration on country level. Dive into details by clicking on the dots.

Projects 2008 2018

Research Output 1994 2018

The importance of how you look for getting in and getting on in the workplace

Nickson, D., 25 May 2018, Research Handbook of Diversity and Careers. Broadbridge, A. M. & Fielden, S. L. (eds.). Cheltenham, p. 91-103 13 p. (New Horizons in Management).

Research output: Chapter in Book/Report/Conference proceedingChapter

4 Citations (Scopus)

Skill requirements in retail work: the case of high-end fashion retailing

Nickson, D., Price, R., Baxter-Reid, H. & Hurrell, S., 1 Aug 2017, In : Work, Employment and Society. 31, 4, p. 692-708 17 p.

Research output: Contribution to journalArticle

Open Access
File
typology
selling
Retail
Retailing
employee

Prizes

Award of Academic Fellow designation

Dennis Nickson (Recipient), 2013

Prize: Fellowship awarded competitively

profession
Teaching

Activities 2002 2016

British Sociological Association Regional Postgraduate Event, Examining Normativity in Consumer Culture and Labour Markets

Dennis Nickson (Keynote/plenary speaker)
27 May 2016

Activity: Participating in or organising an event typesKey-note speaker and plenary lectures at conferences

Research

Dennis Nickson (Invited speaker)
20 Aug 201521 Aug 2015

Activity: Participating in or organising an event typesParticipation in workshop, seminar, course

Impacts

Influencing employment relations policy and practice in the voluntary sector

Ian Cunningham (Participant), Dennis Nickson (Participant)

Impact: Impact - for External PortalPolicy and legislation, Professional practice, training and standards

File