Strathclyde Business School

  • United Kingdom

Research Output 1971 2020

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Proceeding
2016

Cost-effectiveness of a nurse-led ORIF ankle care programme

Martin, M. C., Akartunali, K. & Anderson, G. H., 11 Oct 2016, p. 1. 3 p.

Research output: Contribution to conferenceProceeding

Open Access
File
Ankle
Cost-Benefit Analysis
Nurses
Costs and Cost Analysis
Ankle Fractures
2014
Purchase
Qualitative comparative analysis
Fuzzy sets
Private labels
Retailing

A longitudinal study of entrepreneurial activities in the UK higher education sector

MacKenzie, N., Zhang, Q., Jones Evans, D. & Huggins, R., 2014, (Unpublished).

Research output: Contribution to conferenceProceeding

Entrepreneurial activity
Longitudinal study

A multilevel investigation into the impact of servicescapes on the service encounter

Karantinou, K., Kaminakis, K. & Gounaris, S., Jun 2014.

Research output: Contribution to conferenceProceeding

Service encounter
Employees
Servicescape
Interaction
Data collection

An assessment of vessel characteristics for the installation of offshore wind farms

Barlow, E., Tezcaner Ozturk, D., Day, S., Boulougouris, E., Revie, M. & Akartunali, K., 7 Jul 2014. 7 p.

Research output: Contribution to conferenceProceeding

Open Access
File
Offshore wind farms

An investigation of the effects of the service environment on employee-customer interactions

Karadinou, K., Gounaris, S., Koritos, C. & Kaminakis, K., May 2014.

Research output: Contribution to conferenceProceeding

1 Citation (Scopus)
Open Access
File
Offshore wind farms
Logistics
Costs
Farm
Industry

Customer value creation really works? The mediating role of customer self-determination and role stress

Gong, T., Choi, J. N. & Murdy, S., May 2014.

Research output: Contribution to conferenceProceeding

Open Access
File
Value creation
Self-determination
Role stress
Customer value
Well-being

Effectiveness and importance of innovation on business performance: evidence from high-growth SMEs

MacKenzie, N., Jones-Evans, D. & Gkikas, A., 2014, (In preparation).

Research output: Contribution to conferenceProceeding

Innovation
Small and medium-sized enterprises
Business performance
14 Citations (Scopus)

Implementing Key Account Management: key dimensions and outcomes

Gounaris, S., Tzempelikos, N. & Macdermott, M., Jun 2014.

Research output: Contribution to conferenceProceeding

Key account management
Business-to-business (B2B)
Management effectiveness
Mediator
Empirical data

Simple word of mouth or complex resource orchestration for overcoming liabilities of foreignness

Stoyanov, S. P. & Woodward, R., 1 Aug 2014.

Research output: Contribution to conferenceProceeding

Word-of-mouth
Orchestration
Resources
Entrepreneurs
Liability of foreignness
2013

Organizational practices reducing the negative impact of customer non-compliance: an empirical study

Kostopoulos, G., Gounaris, S. & Rizomyliotis, I., 4 Jun 2013.

Research output: Contribution to conferenceProceeding

Empirical study
Organizational practices
Noncompliance
Service quality
Factors

Value co-creation characteristics and creativity-oriented customer citizenship behavior

Gong, T., Choi, J. N. & Wilson, A., Jul 2013, p. 56-56. 2 p.

Research output: Contribution to conferenceProceeding

Open Access
File
Value co-creation
Citizenship behavior
Creativity
Intrinsic motivation
Customer value
2012

Conceptualisation and empirical validation of key account management orientation

Tzempelikos, N. & Gounaris, S., 2012.

Research output: Contribution to conferenceProceeding

IMO diffusion, employee outcomes and perceived service quality

Boukis, A., Gounaris, S. & Kaminakis, K., 2012.

Research output: Contribution to conferenceProceeding

The importance of store manager's IMO for contact employees' extra-role performance

Konstantinos, L., Boukis, A., Gounaris, S. & Kaminakis, K., 2012.

Research output: Contribution to conferenceProceeding

The outcomes of internal service recovery effort

Gong, T., Yi, Y. & Choi, J. N., 7 Jun 2012, p. 87-87. 1 p.

Research output: Contribution to conferenceProceeding

File
Service recovery
Contingency factors
Employees
2011

Cross-sector collaboration and opportunities for entrepreneurship in weaker regions

MacKenzie, N. & Jones-Evans, D., Jun 2011, (Unpublished).

Research output: Contribution to conferenceProceeding

Exploring co-creation networks: creating balanced centricity within a public transport service

Jaakkola, E. & Alexander, M., 15 Jun 2011.

Research output: Contribution to conferenceProceeding

Open Access
File
public transport

Exploring value co-creation within networks: actor-to-actor service provision within a public transport service system

Alexander, M. & Jaakkola, E., 2 Sep 2011. 19 p.

Research output: Contribution to conferenceProceeding

Open Access
File
public transport
Values
resources
community
value system
Organizational identity
Identity work
Legitimization
Corporate venturing
Champions

Why social innovators should embrace the ‘open’ paradigm

Chalmers, D., 5 Jul 2011, (Unpublished).

Research output: Contribution to conferenceProceeding

Social innovation
Paradigm
Innovators
Reviewing
Innovation process
2010

Dimensions of giving – from 'going it alone' to the embedding of giving and philanthropy within social structures

Pharaoh, M. & Shaw, E., Sep 2010.

Research output: Contribution to conferenceProceeding

philanthropy
social structure
Philanthropy
Social structure

Measuring relationship marketing orientation as a higher order factor structure: evidence from b2b markets

Tzempelikos, N. & Gounaris, S., Jun 2010.

Research output: Contribution to conferenceProceeding

Marketing orientation
Factors

Scratch my back and I will scratch yours: the impact of other customers on customer citizenship behaviour

Yi, Y., Gong, T. & Lee, H., 2010, p. 102-102. 1 p.

Research output: Contribution to conferenceProceeding

Citizenship behavior
Social context
Expertise
Structural equation model
Trustworthiness

The development and validation of a customer value co-creation behavior scale

Yi, Y. & Gong, T., Sep 2010.

Research output: Contribution to conferenceProceeding

File
Value co-creation
Customer value
Citizenship behavior
Customer participation
Evaluation
2009

Key account management orientation and its implications: a conceptual and empirical examination

Tzempelikos, N. & Gounaris, S., 2009.

Research output: Contribution to conferenceProceeding

Person place congruency in online shopping contexts

Gounaris, S., Koritos, C. & Kostopoulos, G. G., 2009.

Research output: Contribution to conferenceProceeding

Criteria for identifying key accounts and business performance - are they linked?

Gounaris, S. & Tzempelikos, N., May 2008.

Research output: Contribution to conferenceProceeding

Business performance
Key accounts
2007

Key account management effectiveness – a pilot relationship marketing perspective

Gounaris, S. & Tzempelikos, N., May 2007.

Research output: Contribution to conferenceProceeding

Management effectiveness
Key account management

Linking different types of ICT adoption conditions to their performance outcome

Papastathopoulou, P., Gounaris, S. & Avlonitis, G., 2007.

Research output: Contribution to conferenceProceeding

Organizational antecedents of ERP user acceptance

Gounaris, S. & Papadakis, G., 2007.

Research output: Contribution to conferenceProceeding

The role of innovation attributes on consumers decision to adopt Internet banking services: empirical evidence from Greece

Koritos, C., Gounaris, S. & Papastathopoulou, P., 2007.

Research output: Contribution to conferenceProceeding

Innovation
Usability
Personal characteristics
Internet banking
Predictors
2006
Modeling
Behavioral intention
Loyalty intentions
Customer perceived value
2005

Service elimination decision-making and the product life cycle model: project servdrop

Gounaris, S., Papastathopoulou, P. & Avlonitis, G., 2005.

Research output: Contribution to conferenceProceeding

Product lifecycle
Decision making
Life-cycle model
Job satisfaction
Internal market orientation
Employees
2004

Employee service orientation: a broader conceptualisation and measurement

Frimpong, K. & Wilson, A., Sep 2004.

Research output: Contribution to conferenceProceeding

Conceptualization
Employees
Service orientation

Identifying the antecedences of service elimination performance

Gounaris, S., Papastathopoulou, P. & Avlonitis, G., May 2004.

Research output: Contribution to conferenceProceeding

Service performance
2003

Exploring the relationship between task environment and market orientation adoption

Gounaris, S. & Avlonitis, G., May 2003.

Research output: Contribution to conferenceProceeding

Task environment
Market orientation
2002

An exploratory investigation of the effect of formality on the content of the service elimination process

Gounaris, S., Papastathopoulou, P. & Avlonitis, G., May 2002.

Research output: Contribution to conferenceProceeding

Service process
2001

An integrative model of new service performance: evidence from the Greek financial services market

Papastathopoulou, P., Avlonitis, G. & Gounaris, S., 2001.

Research output: Contribution to conferenceProceeding

Service performance
Financial services
Integrative model
New services

Market share and customer satisfaction: are they always related?

Gounaris, S., Avlonitis, G., Kouremenos, A., Papavasileiou, N. & Papastathopoulou, P., 2001.

Research output: Contribution to conferenceProceeding

Market share
Customer satisfaction

What functions influence the success of new-to-the-market vs. ‘me-too’ retail financial services?

Papastathopoulou, P., Gounaris, S. & Avlonitis, G., May 2001.

Research output: Contribution to conferenceProceeding

Financial services
Influence function
Retail
2000

An exploratory study in the understanding of consumers’ attitudes towards the internet

Avlonitis, G., Gounaris, S. & Papastathopoulou, P., May 2000.

Research output: Contribution to conferenceProceeding

Consumer attitudes
Exploratory study
World Wide Web
1999

What does marketing orientation mean in practice? some empirical evidence

Avlonitis, G., Gounaris, S. & Papavasiliou, N., May 1999. 26 p.

Research output: Contribution to conferenceProceeding

File
Marketing orientation
Empirical evidence
1997

Company and market correlates of marketing orientation development: an empirical investigation

Avlonitis, G. & Gounaris, S., May 1997.

Research output: Contribution to conferenceProceeding

Empirical investigation
Marketing orientation
Correlates
1995

Marketing orientation: a powerful, and fruitful, competitive edge for industrial marketers

Gounaris, S. & Avlonitis, G., 1995. 19 p.

Research output: Contribution to conferenceProceeding

File
Marketing orientation
Marketers
Competitive advantage
Industrial markets
Empirical investigation