Description
A personal outcomes approach defines common purpose in interactions with people using human services. It requires that the views of the person/family about what would improve their life are included in decision-making. Our evidence shows that this way of working improves quality of life and wellbeing outcomes and supports more effective use of resources and services. The requisite skills often align with professional values (and outcomes) but are often inadequately supported by the systems in which they work. Focusing on personal outcomes involves having a different kind of conversation with people, as one practitioner commented “this represents a shift from processing people to engaging with them.” We have also found that this requires additional support to recording in ways that value what matters to people, in addition to what matters to systems (organizational or strategic outcomes). Therefore the approach involves taking a whole system approach which works with organisations, not just individual practitioners.| Period | 11 Oct 2023 |
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| Event title | Evidence and Implementation Summit |
| Event type | Conference |
| Location | Melbourne , Australia, VictoriaShow on map |
| Degree of Recognition | International |