Description
Evidence shows multiple benefits of focusing on what matters to people using services. A personal outcomes approach is one way of defining common purpose, shaped by the perspectives of people using services. This is essential to effective practice, and to achieving better outcomes. The considerable skills involved fit with professional values but are inadequately understood, valued or supported by health and care systems. This presentation will centre on learning from over twenty years of embedding an evidence-based outcomes approach in hundreds of organisations, including within the National Health Service, in local authority social services and in diverse third sector organisations. The work is underpinned by the exchange model which involves bringing together the perspectives and strengths of the supported person, family carer, practitioner and organisation. The workshop will explore learning about effective implementation, which requires a systemic approach. Practitioners consistently identify that the strengths based and outcome focused conversations involved should be modelled within the organisation. Good outcomes for staff in turn support outcomes for the people using the service, with implications for how staff are supported. Systemic barriers include sometimes crude processes for managing demand on services, certain commissioning practices and contradictory data requirements. The latter can include a reductive emphasis on outcomes as measures of services effectiveness, which can eclipse the potential benefits of engaging with people about what matters in their lives. As well as sharing examples of the difference made when working in this way, barriers and strategies for implementation will also be explored.| Period | 15 Jun 2023 |
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| Held at | Northumbria University, United Kingdom |
| Degree of Recognition | National |