Journal of Business Research (Journal)

  • Alexander, M. (Editor)
  • Larissa Becker (Editor)
  • Arne De Keyser (Editor)
  • Elina Jaakkola (Peer reviewer)
  • Katrien Verleye (Editor)

Activity: Publication peer-review and editorial work typesJournal or guest editorship


In the Journal of Business Research (3*), a special issue titled “Towards Impactful Customer Experiences in Service” to advance the burgeoning customer experience (CX) field by publishing research that aids organizations in delivering impactful CXs. The SI focuses on examining how an organization’s CX-focus can translate into value for customer, the organization and its stakeholders, and society at large. This SI is co-edited by colleagues from EDHEC Business School, University of Turku, Ghent University and Tampere University.
Period30 Nov 2022
Type of journalJournal
Degree of RecognitionInternational