Exploring Transformative Servicescapes through Risographs, Illustrations and Graphic Recordings

Activity: Talk or presentation typesOral presentation


This presentation explored our approach to embedding visual methods in our Transformative Service Research (TSR) project. Our project seeks to conceptualise a transformative servicescape by exploring the emplaced nature of transformative service delivery and how well-being is enacted through the construction of the physical space. It is based on a case-study of Glasgow Women’s Library (GWL) which is a feminist space that hosts a wide range of public events and includes exhibition spaces, a library, archive and museum. Given that creativity is embedded within the culture of GWL, we wanted to reflect this in our methods and actioned three approaches that resulted in visuals from both amateur and professional artists.
Period1 Jun 2022
Held atEdinburgh Napier University, United Kingdom


  • Methodology
  • Creative Methods
  • Visual methods
  • transformative service research