Developing quality standards for service delivery

  • Elke Loeffler (Consultant)

Activity: Consultancy types › Consultancy

Description

Good practices from France and Albania
Period15 Dec 2021
Work forOrganisation for Economic Co-operation and Development OECD, France
Degree of RecognitionInternational

Keywords

  • public service standards, ciitzen charters, life event approach, customer journey mapping